Our Approach

We are committed to providing our customers with the latest registration technology, most reliable products and the most proven solutions. This emphasis on great customer satisfaction has with hard work earned our company a solid reputation in the registration industry.  Our focus has and always will be on registration solutions that work for all of our clients.

Our Story

QMS has continuously evolved and grown alongside the registration industry while anticipating the needs and challenges that face today’s meeting planners. Since our inception in 1978, our success has largely depended on our willingness to customize a solution based upon the unique needs of our clients. What sets us apart from every other registration company in the business? QMS makes a personal commitment to make sure you succeed!

With the combination of our experience, knowledge in new technology and outstanding customer service, we are the best in the industry!

What others are saying about QMS

The Star of the South Dental Meeting has been working with QMS for over 14 years.  They have been a continued system of support for our meeting offering solutions to issues that may arise and always handling our meeting with the utmost professionalism.

The registration process for The Star of the South runs smoothly year to year.  The QMS team is part of our team and I would highly recommend them to anyone.

Charlotte BollsMeeting PlannerGreat Houston Dental Society

The American Academy of Physical Medicine & Rehabilitation has been working with QMS for many years and we have received nothing but excellent service from them. Our QMS team works with us on a daily basis to ensure that our registration system runs smoothly. Their ability to adapt to our registration website needs and customize special reports is exceptional. Our partnership with QMS has been wonderful and we’ve enjoyed working with them. They are integral to the success of our Annual Assembly!

Kelsey CiukowskiMeeting Services CoordinatorAmerican Academy of Physical Medicine and Rehabilitation

QMS delivers it all – top-notch customer service, exceptional attention to detail, professionalism, registration expertise and the list goes on and on!   A partner since 2013,  CSRA has the upmost confidence in the abilities of QMS providing seamless registration solutions, and we could not have asked for a better partnership! Looking forward to many more!

Barbara Jo Trent CSRA, Meeting and Registration Manager, The National Brownfields Training ConferenceSRA International

The QMS team has provided registration services for the Thomas P. Hinman Dental Meeting for more than 20 years. Their attention to detail and focus on customer service are integral to the success of our Meeting.

Sylvia RatchfordExecutive DirectorHinman Dental Society

The Minnesota Dental Association has been working with QMS Services for over 10 years. The staff is very friendly and the quality of service they provide is incomparable. QMS continues to offer innovative ideas and solutions to keep our registration process running smoothly year after year. I couldn’t imagine planning our meeting without them!

Shannan CookDirector of MeetingsMinnesota Dental Association

The Southwest Dental Conference has been working with QMS for over 17 years. They are not just a vendor providing a service but thought of as part of the SWDC Team. They not only provide the ultimate customer service to us as a client but also to those registering for our conference

Jane EvansExecutive DirectorDallas County Dental Society

Meet the Team

Everyone at QMS is vital to ensuring an amazing experience.  Whether it is the outstanding customer service, simple suggestions, meeting of deadlines or the simple organization of the team, everyone operates with you the client in mind.

M. Kalib Denton

President, CEO

Kalib has been with the company for the past eighteen years and purchased QMS from its previous owner in 2004. Kalib manages many areas of this business; including but not limited to, computer programming, website design, on-site registration management, human resources and client relations. Kalib’s expertise is his ability to learn and overcome any challenge with ease. He has a “can-do” attitude and makes every effort to kept QMS on the forefront of new technology and services that can be offered.

Darrell Rennels

Director of Operations

Darrell joined the QMS Services team in November 2000. His main responsibilities have included account management, client renewal and new business acquisitions. Over the years, Darrell has put a tremendous amount of emphasis on putting processes in place both with the QMS staff and clients, to ensure that client goals are met, and exceeded. In this industry, customer service is and always will be the number one priority and QMS can always expect the best from Darrell.

Heidi Stenson

Director of Client Services

Heidi has spent the last eleven years with QMS as the Director of Client Relations. Her major responsibilities include account management. Previously she worked at The Ohio Dental Association where she worked in membership and database management. As the Director of Client Relations, Heidi focuses on making sure the client receives the best possible service by developing a sound communication plan and adhering to deadlines set forth by the client. This is a very key element in ensuring a smooth registration process and we place a lot of emphasis on this. Heidi is dedicated and loyal to each and every client and is without a doubt, the key liaison between our services and results.

Gavin Cappuccilli

Director of Information Technology

Gavin joined the team at QMS from the Administrative Offices of the Courts of Georgia thirteen years ago. His specialty is web programming/design and information technology. Gavin currently creates and maintains all of our web hosting, registration software and security. He largely focuses on the speed, reliability, and efficiency of all of our web sites to ensure overall client satisfaction for both our clients and their customers. Gavin’s additional focus is on developing new innovative software. His programming capabilities have and will continue to play a vital role in maintaining our reputation as a company that offers customizable features to our clients.

Kelcey Stenson

Office Manager

Kelcey has been with QMS since the fall of 2011. She is responsible for facilitating the efficient day-to-day operations within the office. Kelcey organizes office operations and procedures, manages human resources, maintains client contact and may assist with many client needs. She is responsible for keeping personnel informed of the registration details and specific duties required for any event for which QMS may be working on. She also uses her creative eye to design marketing websites for clients as needed. In addition to the above, Kelcey also manages the social media for QMS Services, as well as other clients. Her drive to interact with attendees socially to boost conference attendance is her key priority.

Renee Roller

Badge and Supply Coordinator

Renee has been part of the QMS team since January 2007. She is an integral team member who has great attention to detail. Renee coordinates with clients to design and order necessary supplies such as badge stock, badge holders, envelopes, ribbons and miscellaneous inserts or onsite material. Renee goes above and beyond to make sure all badge and printing logistics are in place to ensure a successful meeting.

Zack Danner

Information Technology

Zack joined QMS in 2014. His specialty is web programming/design and information technology. Zack currently manages content development and design of the attendee/exhibitor registration sites for our clients. His expertise in the service industry as well as programming are what make him an asset to our team.

Kyle Reid

Account Manager

Kyle has been a part of the team at QMS since June 2014. He is an energetic team player with a passion for communications – a self-starter who enjoys connecting with our clients and their customers. He successfully manages day to day operations of the registration process by providing prompt, courteous and professional service. As an account manager, he supports the policies and procedures, goals and mission of our clients and works effectively with the clients/attendees to ensure a flawless registration process.

Gabi De La Higuera

Account Manager

Gabi has been with QMS since 2014. She started as the receptionist at QMS and with her eagerness to learn and problem solve, she has become a vital asset to QMS. She answers help emails, phone calls, quality checks websites before going live and works directly with clients to provide top notch customer service for attendees and exhibitors. She makes sure client needs are met above and beyond set standards. Her ability to speak three languages is a great asset as well.

Kelsey Wigley

Account Manager

Kelsey (KG) has been with QMS since December 2015. As an account manager, she works daily with clients to ensure all of their specific needs and requests are met. Her attention to detail, excellent customer service skills and ability to multi-task make her a great asset for the QMS team. With her marketing background, Kelsey has great suggestions for project ideas.

Jeremy Smith

Information Technology

Jeremy joined QMS in 2016. He works with account managers to make sure emails are sent out on time, takes care of website and app edits and assists the IT department wherever needed. His customer service onsite at meetings is exceptional, whether it is at the registration desk or working the onsite lead retrieval desk.

Lauren Sheets

Logistics and Social Media Manager

Lauren graduated from Montclair State University in New Jersey with a Bachelor of Science, 2016. She then started her career at QMS in 2017. Lauren brings her strong organizational and excellent customer service skills to the table with every task she is given. Her main focus is working with account managers and clients to fulfill their lead retrieval needs for conferences by setting up, maintaining and marketing, qConnect. Shipping and receiving is also a piece of Lauren’s daily schedule as she ensures every detail for all shipments are set up and communicated to all QMS Staff. .

Laurence MacNeill

Information Technology Specialist

Laurence has been with QMS since 2008 when his expertise of upgrading hardware and software writing was needed. With over twenty-five years of experience in writing programs in C, C++, Pascal, and Delphi, creating web-sites, designing and implementing computer networks, and repairing computers (both desktops and laptops), he has been a valued resource to the team.

Bernie Wilke

Director of Housing Services

Bernie joined QMS Services in September of 2018. As Director of Housing Services, Bernie will work side by side with Kalib and the talented QMS web developers, to build a housing component within the QMS registration software. With an extensive background in Hospitality, Customer Service and Sales, he will lead the everything Housing at QMS and put his proven knowledge in contract negotiation together with his passion for customer service to offer clients a fully integrated registration and housing experience that is custom built for each of their events.

Jennifer Getzewich

Finance

Jennifer has been with QMS for several years, as QMS’s lead bookkeeper. She handles all billing, invoicing, enrollment programs and payroll. Her excellent accounting skills don’t go unnoticed. We are fortunate to have her on our team.